This listing was posted on The Resumator.
Customer Service Representative
Location:
Montego Bay
Description:
Contax360 BPO Solutions, a leading provider of global contact center solutions and a dynamic, focused and upwardly mobile organization; seeks qualified and professional individuals to join our team. Now hiring for our Montego Bay, Jamaica Office: SALES/CUSTOMER SERVICE AGENTS Job Summary: The Sales/CS Agent is responsible for generating sales for the company by executing sales pitch, negotiating and closing sales while maintaining exceptional service to every customer via the telephone. This is a n excellent opportunity for a top sales /CS agent . The client is a pioneering company that connects patients with medical products. We are looking for ambitious, target driven individuals with a passion for sales. Flexibility to work from home and from the office & work any shift within a 24 hour period including on the weekend is required. All candidates must have consistent internet speeds of at least 10MB preferably Flow/Digicel or Sir Tech. Job Requirements: Make a large volume of outbound calls to potential clients and convert those leads to appointments for Onboarding Specialists Follow scripts to schedule introductory calls You are willing to work atypical hours when needed (nights/weekends) You want to work in a casual and technology-driven startup environment You are interested in outbound B2C sales over the phone You have the desire to spend your day talking to people You are energetic, diligent, and persistent SKILLS REQUIRED: Interest in the Medical industry, sales to individual customers, or cold calling a plus A sales mentality – you are comfortable with part of your compensation being tied to performance and believe in owning your own destiny Superior interpersonal, organizational, and client service skills Client first attitude, professional demeanor, personal integrity, and an understanding of fiduciary responsibility Excellent computer skills along with the ability to learn in-house software and tools – this is critical as we are not only a financial services company but also a tech startup! CHAT experience with a typing speed of 30 or more words per minute EDUCATION: 3 CSEC/CAPE or City & Guilds Required Heart NVQJ certification/Associates Degree or Higher Preferred EXPERIENCE: Minimum of 1 Year experience in call centre-setting Experience in doing outbound sales/cold calling a requirement Strong Customer Service experience/background is a requirement Previous experience doing both CHAT & Voice in a call centre-setting is a requirement OTHER REQUIREMENTS: Reliable internet service; minimum of 10 MB – preferably Flow but other ISPs may be considered. Must be able to type a minimum of 30 words per minute Willingness and desire to go the extra mile for customers All applicants should be 18 years or older and must have a valid Government issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check prior to starting. Only short-listed applicants will be contacted. Please read carefully before signing. Contax360 BPO Solutions is an equal opportunity employer. Contax360 BPO Solutions does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for Contax360 BPO Solutions to hire me. If I am hired, I understand that either Contax360 BPO Solutions or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of Contax360 BPO Solutions has the authority to make any assurance to the contrary.I attest with my signature below that I have given to Contax360 BPO Solutions true and complete information on this application. No requested information has been concealed. I authorize Contax360 BPO Solutions to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal. I understand that if I am not hired within 30 days of this application, it will be null and void and will need to reapply. ELECTRONIC SIGNATURE NOTICE AND CONSENT This notice is intended to provide you with important information required by the Electronic Signatures in Global and National Commerce Act (E‐Sign Act).Consent: By entering your name, you consent to submit your employment application and all related forms, documents and information electronically. You further consent to conduct any matters related to the recruiting, application, background check and/or onboarding process electronically. Typing your name in the textbox under or on a form, entering your login password, and clicking on "Submit", will constitute your electronic signature.Right to Withdraw Your Consent: You have the right to withdraw your consent to receive disclosures and submit information electronically. If you choose to withdraw your consent, the application process will be terminated. You may withdraw your consent by contacting the Company, and typing in "Withdraw" in the textboxes for the Certification and Background Disclosure pages.Paper Copies of Electronic Records: If you wish to obtain a copy of your application, you may proceed with printing.Updating contact information: It is your responsibility to update the Company regarding any changes to your e‐mail address or other contact information.Powered by JazzHR
Company:
Contax360 BPO Solutions
Posted:
May 15 on The Resumator
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