This listing was posted on The Resumator.
Customer Service Agent (E-Commerce) - Montego Bay, Jamaica
Location:
Montego Bay
Description:
Contax360 BPO Solutions, a leading provider of global contact center solutions and a dynamic, focused and upwardly mobile organization; seeks qualified and professional individuals to join our team. Now hiring for our Montego Bay, Jamaica Office: CUSTOMER SERVICE AGENT (In-Office Only) Job Summary: The Customer Service Agent is responsible for generating sales for the company by executing sales pitches, and negotiating and closing sales while maintaining exceptional service to every customer via the telephone or other media. This is a n excellent opportunity for top customer service professionals . Job Requirements: Take a large volume of inbound calls from customers and convert into sales opportunities as practical You are willing to work atypical hours when needed (nights/weekends) You are interested in outbound sales over the phone You have the desire to spend your day talking to people You are energetic, diligent, and persistent SKILLS REQUIRED: A customer service sales mentality – you are comfortable with part of your compensation being tied to performance and believe in owning your destiny Superior interpersonal, organizational, and client service skills Excellent negotiation and closing skills Excellent computer skills along with the ability to learn in-house software and tools – this is critical as we are not only a financial services company but also a tech startup! EDUCATION: CSEC/CAPE or City & Guilds Required Heart NVQJ certification/Associates Degree or Higher Preferred EXPERIENCE: Experience in doing inbound sales & customer service is a requirement Prior experience doing upselling/cross-selling is an asset Strong Customer Service experience/background is an asset OTHER REQUIREMENTS: Must be able to type a minimum of 25 words per minute Willingness and desire to go the extra mile for customers What we offer: Paid training Free Health Insurance Free Life Insurance Daily Lunch Allowance Paid Holidays Educational Assistance Career advancement programme Shuttle service Competitive Salary Employee engagement programmes: Staff Parties, Karaoke, Birthday club, Health & Wellness Club etc. All applicants should be 18 years or older and must have a valid Government-issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check before starting. Only short-listed applicants will be contacted. Please read carefully before signing. Contax360 BPO Solutions is an equal opportunity employer. Contax360 BPO Solutions does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for Contax360 BPO Solutions to hire me. If I am hired, I understand that either Contax360 BPO Solutions or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of Contax360 BPO Solutions has the authority to make any assurance to the contrary.I attest with my signature below that I have given to Contax360 BPO Solutions true and complete information on this application. No requested information has been concealed. I authorize Contax360 BPO Solutions to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal. I understand that if I am not hired within 30 days of this application, it will be null and void and will need to reapply. ELECTRONIC SIGNATURE NOTICE AND CONSENT This notice is intended to provide you with important information required by the Electronic Signatures in Global and National Commerce Act (E‐Sign Act).Consent: By entering your name, you consent to submit your employment application and all related forms, documents and information electronically. You further consent to conduct any matters related to the recruiting, application, background check and/or onboarding process electronically. Typing your name in the textbox under or on a form, entering your login password, and clicking on "Submit", will constitute your electronic signature.Right to Withdraw Your Consent: You have the right to withdraw your consent to receive disclosures and submit information electronically. If you choose to withdraw your consent, the application process will be terminated. You may withdraw your consent by contacting the Company, and typing in "Withdraw" in the textboxes for the Certification and Background Disclosure pages.Paper Copies of Electronic Records: If you wish to obtain a copy of your application, you may proceed with printing.Updating contact information: It is your responsibility to update the Company regarding any changes to your e‐mail address or other contact information.Powered by JazzHR
Company:
Contax360 BPO Solutions
Posted:
June 22 on The Resumator
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